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Greystone College Brisbane

Certificate II in Customer Engagement

The Certificate II in Customer Engagement will prepare you for success in workplaces that are driven by customer relationships. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. Students will also learn about key technologies used for customer engagement, such as contact management systems, and online communication softwares like email, chat software and more. Successful graduates will be able to interact with customers, work with multiple communication channels, capture data and organise information, and receive and respond to customer requests.

 

Study Schedule/Delivery Mode

In all of our programs, you will build a timetable which combines 6 hours per week of online study and 14 hours per week of in-class study. The online study component includes exercises, discussion forums, and resources to help with assignments and to provide foundational academic and learning skills. In-class study schedules combine the core lecture with foundation skills and PASS classes. 


Porduct SKU : 7383136

First Instalment
First Instalment AUD2,900.00
Total duration 9 MONTH(S)

Availability: In stock

First Instalment AUD2,900.00
Total duration 9 MONTH(S)
You Receive
FreeMONTHS
Enrolment Fee
Materials Fee
First Instalment
Tuition Fee
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Course

School

Greystone College is part of the ILSC Education Group, which has been offering students quality language learning and vocational training programs since 1991.

 

Greystone College was established in 2005, and offers Vocational and Educational Training (VET) programs that meet the standards set by the Australian Qualifications Framework (AQF). Students who complete a program at Greystone College will leave with valuable skill sets in International Business, Leadership, Marketing, Customer Engagement, and Business, and will gain qualifications that are recognized and transferable across Australia.

 

 

Daty

Course start
2021-03-08 2021-05-10 2021-06-21 2021-08-23 2021-10-04 2021-12-06 2022-01-24 2022-03-28 2022-05-09 2022-07-11 2022-08-22 2022-10-24 2022-12-05 2023-02-13 2023-03-27 2023-05-29 2023-07-10 2023-09-11 2023-10-23

Timetable

Option 1 (Intensity: 20)

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
13:15 - 21:00

Option 2 (Intensity: 20)

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
9:00 - 13:15
13:15 - 16:45
16:45 - 21:00
Media

Media videos

Video

Location

Localization

Information

Brisbane, 540 George Street / Level 6 & 7
NSW 2000

See also

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We will get back to you to collect more information & documents. You can upload them into your profile. Then, we check course availability and gets the Letter of Offer from school. This LOO confirms your and course details. You have deadline to decide on further steps. Once ready, you need to sign the LOO confirming the quotes (your 1st instalment) and school Terms & Conditions. Then, you can proceed with direct payment to school using the on-line paying option on this platform. If the transferred is successful, you will get your CoE (Confirmation of Enrolment). Use your collected EASYCOINS to reduce price of your insurance or accommodation.

We will assist you with your student visa process.

Applying for 12 week or longer course = means you can apply for student visa to Australia. You have to meet Australian Immigration Office (DIBP) requirements. You can apply for your Student visa (Subclass 500) online from DIBP www. You must submit a number of supporting documents. We can advise you on some steps of that process and support you with your GTE (official letter to DIBP explaining the reasons you’re undertaking the course in Australia).

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Our Sydney office assist you with many formalities nevertheless you’re newcomer or you’re already been for a while in Australia. We might be your information point. We offer you a range of services if needed.

The greatest platform ever – only about Australia.

Surfing on our platform you have all what you need - in one place. You have a choice of 3100 courses available at both: public and private Australian education sectors. You can search your course of interest by type of education: language courses, vocational courses at college, university programs and/or city, course length, price. On top of that you can check the offer of insurance and accommodation options.

School profiles, start dates, timetables, location & photos.

Every school has a detailed intro, including a profile and a photo gallery. Keep an eye for our promotional offers; these are plenty but go fast. You’ll find the exact overall tuition fees and a minimum installment amount which you’ll need to pay before you apply for the visa. No tricks. No additional fees. The minimum installment includes: full/part of the tuition fee (some schools allow you to pay by term/in installments depending on your total course duration), application fee (administrative fee payable to school) and the textbook/learning materials fee (if applicable). Once you select your course duration, you’ll see the number of EASYCOINS you have thus accumulated. With these in your virtual pocket, you can pay much less for OSHC (mandatory for the student visa) or accommodation.

Get your EasyCoins & save money.

If you want to check how much it’s going to cost you, first create your log in and profile here. Choose your preferred course/courses (you can add up to 4 courses in one quote). Collect EASYCOINS is… EASY: just select a course duration. Use these to pay less for OSHC (compulsory for student visa) or accommodation. Pick a preferred start date. Add insurance (it must cover the entire duration of your stay). And if you wish, add some extra services such as accommodation, tax returns, visas, immigration consulting etc. The quotes will be saved in your profile and can be used immediately. You can edit them once needed. You can accumulate as many quotes as you wish, with no obligation to use them for any payment. If you come up with any questions or suggestions, we’ll give you a feedback in 24 hours.

Ready to apply for your course?

We will get back to you to collect more information & documents. You can upload them into your profile. Then, we check course availability and gets the Letter of Offer from school. This LOO confirms your and course details. You have deadline to decide on further steps. Once ready, you need to sign the LOO confirming the quotes (your 1st instalment) and school Terms & Conditions. Then, you can proceed with direct payment to school using the on-line paying option on this platform. If the transferred is successful, you will get your CoE (Confirmation of Enrolment). Use your collected EASYCOINS to reduce price of your insurance or accommodation.

We will assist you with your student visa process.

Applying for 12 week or longer course = means you can apply for student visa to Australia. You have to meet Australian Immigration Office (DIBP) requirements. You can apply for your Student visa (Subclass 500) online from DIBP www. You must submit a number of supporting documents. We can advise you on some steps of that process and support you with your GTE (official letter to DIBP explaining the reasons you’re undertaking the course in Australia).

We look after you no matters where you are in AU.

If you happily received your student visa – means you can buy your flight ticket, pack yourself and come over to Australia. We will give all tips on: what to take, what to pack, what’s forbidden and many more. Once you’re in Australia, we will look after you nevertheless what city you will be studying in Down Under.

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